Fulfillment Policy

A project is confirmed when Pines Design accepts the scope in writing and any required payment is completed. The accepted scope defines the services, deliverables, revision rounds, estimated timing, payment schedule, and delivery method.

Quote requests submitted through the website are inquiries only. They do not create a confirmed order until a scope is accepted and payment requirements are satisfied.

Pines Design fulfills work by creating custom digital design deliverables such as logo files, presentation templates, brand assets, layout files, graphics, and related source or export files described in the accepted scope.

Work is completed through discovery, concept development, refinement, approval, final payment, and electronic delivery.

Deliverables are delivered electronically by email, secure download, shared link, or another agreed digital method. Pines Design does not ship physical goods unless a separate written scope expressly includes physical production or shipping.

Final source files and editable files are released after final approval and full payment. Export files may be provided in formats stated in the accepted scope.

You are responsible for reviewing proofs and deliverables carefully before approval. Approval confirms that the deliverables are accepted for release, subject to any remaining payment requirements.

Corrections requested after approval may be treated as a new request or quoted separately unless the accepted scope says otherwise.

Estimated timelines depend on timely feedback, content, approvals, and payment. Delays in any of those items may move the fulfillment timeline.

If Pines Design anticipates a material delay within its control, we will make reasonable efforts to notify you and provide updated timing.

After delivery, Pines Design can answer reasonable questions about the delivered files and usage notes. Additional file preparation, new formats, new layouts, or new design work may require a new quote.

Fulfillment questions can be sent to hello@pinesdesign.com, by phone at +1 (912) 915-0729, or through the contact page.