Privacy Policy

Pines Design LLC is a Wyoming limited liability company. 105 W Franklin St, Ludowici, GA 31316, USA is its operational and customer-service address.

This Privacy Policy applies to pinesdesign.com and to brand and digital design services offered by Pines Design LLC. It covers visitors, inquiry senders, chat users, and clients.

Information you provide directly

The quote form collects your name, email address, optional project type, optional budget or timeline notes, and the project details you type. A hidden anti-spam field is also submitted; it is used only to detect automated abuse and is not treated as a customer profile.

We do not collect a phone number or company name as dedicated form fields. Those details appear only if you include them in a message, email, phone call, or chat.

If you email, call, or chat with the studio, we collect the information you choose to send, including attachments and follow-up correspondence needed to quote or deliver work. The site itself does not host a file-upload field.

If you later make an online payment, card details are handled by a hosted payment provider. We receive transaction confirmations and limited billing information needed for records, tax, fraud prevention, and project administration. We do not ask you to send full card numbers by email, form, or chat, and we do not store full card numbers on this website.

Information collected automatically

Hosting and security systems may collect IP address, browser type, device information, referring pages, pages visited, timestamps, and security logs. These records help operate, protect, and debug the site.

The site loads typefaces from Google Fonts. Google may receive your IP address and user-agent as part of delivering those files.

Information from service providers

Termly operates the consent banner and may record your preference state so the site can honor it. tawk.to processes chat messages and related technical data only after you allow its category. Resend processes inquiry email so we can reply. Cloudflare provides hosting, DNS, and security and therefore sees request metadata. Stripe is the payment processor for hosted checkout. Card details are entered on Stripe's page; we receive payment confirmations and limited billing information. The contact page embeds the Google Business Profile map for Pines Design LLC so visitors can find the studio. Google may receive your IP address and similar technical data when that embed loads. Opening the listing in Google Maps also sends you to Google.

We use personal information to respond to inquiries, prepare scopes and quotes, schedule work, provide design services, process payments when they exist, deliver files, keep project records, protect the website, and meet legal, accounting, and tax obligations.

If you ask to receive updates or continue a business conversation, we may use your contact information for that service communication. You can ask us to stop non-essential communications at any time. The studio does not operate a marketing newsletter today.

Where privacy laws require a legal basis, we rely on the bases in the table below. We do not invent a consent basis for work that is already needed to answer you or perform a contract.

In the past 12 months we have collected, or may collect, the categories below. We collect them from you, from your device when you visit the site, or from the service providers named in this policy. We do not collect sensitive personal information as a regular practice. If you volunteer sensitive information in a message, we use it only to respond and delete it when it is no longer needed.

We share information only as needed to operate the studio and provide the services you request. We do not sell personal information and do not share it for cross-context behavioral advertising.

• We may disclose information if required by law, subpoena, court order, or government request, or to protect our rights, clients, and systems.
• If the studio is involved in a merger, acquisition, or asset sale, information may transfer as part of that transaction, with notice where required.
• We may use a service you ask us to use for your project, such as a file-sharing link or printer you choose.

The site uses Termly, a consent management platform, to present cookie choices, save your privacy preferences, and control whether optional functional, analytics, or marketing tools may run. Necessary consent-preference storage is always active because it is needed to remember your choice.

The site loads one optional third-party product tool: the tawk.to live chat widget. It is blocked before consent and loads only after you allow its category in the Termly preference center. The contact page also embeds a Google Map of the studio listing so the address can be shown. That embed is part of displaying the business location, not an analytics or advertising tool. The site loads no third-party analytics or advertising tools. If any are added later, they will be blocked before consent where opt-in consent is required.

You can change or withdraw consent anytime through Cookie Settings in the footer, which reopens the Termly preference center. More detail lives in the Cookie Policy.

The site offers a live chat widget provided by tawk.to so visitors can ask questions and request project information in real time. If you use the chat, tawk.to processes the messages you send, any name or email address you choose to provide in the chat, and technical data such as your IP address, browser and device information, pages visited, session timestamps, and approximate location derived from your IP address.

Chat data is used only to respond to your inquiries and manage follow-up communication. tawk.to acts as a data processor for this service, and chat transcripts are stored in our tawk.to account according to the provider's storage and retention practices. We do not sell chat data and do not use it for advertising.

The chat widget is optional. It is blocked before consent and loads only after you allow its category in the Termly preference center. If you withdraw that consent through Cookie Settings, the widget no longer loads on later visits.

Do not send payment card numbers, security codes, passwords, or other sensitive information through the chat. Pines Design will never ask you for those details in a chat message.

When you make or update a consent choice, a first-party consent log may record the event for compliance records. The record may include an anonymous consent ID, the choice you made, a timestamp, region information, Global Privacy Control status, and a hashed browser user-agent value.

Consent records are used to demonstrate and honor privacy choices. They are not used as advertising identifiers, and the anonymous consent ID is not a login identity.

This website does not sell or share your personal information and does not run targeted advertising. Optional technologies load only after you allow them. Because of that, a Global Privacy Control (GPC) signal does not change how this site handles your information — the most private choice is already the default.

You can still review or change cookie choices at any time through Cookie Settings in the footer. Other optional choices follow the preferences saved in the Termly preference center and the rules of your region unless applicable law requires otherwise.

Inquiry replies, quotes, project updates, invoices, and delivery messages are transactional or relationship communications. They are sent so we can provide the service you asked for.

The site does not offer a marketing email list and does not pre-check consent for promotional mail. If we later send optional studio updates, we will do so only with a lawful basis and a clear way to stop them.

Physical mailing address for communications: 105 W Franklin St, Ludowici, GA 31316, USA.

We keep information only as long as reasonably needed for the purpose collected, including the periods or criteria below. When information is no longer needed, we delete it or keep it in a limited archived form where retention is required or reasonably necessary.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information, including HTTPS, access controls, hosted payment flows when checkout exists, and limited access to project and payment records. The quote form also rejects input that looks like a payment card number.

No method of transmission or storage is perfectly secure. If we become aware of a security incident affecting personal information, we will investigate, contain it, document what happened, notify affected people where required, and improve safeguards.

Where GDPR or UK GDPR applies, we will notify the competent supervisory authority without undue delay and, where feasible, within 72 hours of becoming aware of a personal-data breach, unless the breach is unlikely to result in a risk to individuals. We will also notify affected individuals when the law requires it.

Depending on where you live, you may have the right to request access to, correction of, deletion of, restriction of, or portability of personal information. You may also object to certain processing or withdraw consent where processing is based on consent.

Some U.S. state laws add rights to opt out of sale, sharing, targeted advertising, or certain profiling. Pines Design does not sell personal information, does not share it for cross-context behavioral advertising, and does not profile people for ads.

To protect privacy, we may need to verify your identity before responding. We will not use verification information for unrelated purposes. We aim to respond within the time required by applicable law.

You may use an authorized agent where applicable law allows it. We may request proof that the agent is authorized to act for you. More request mechanics are on the Privacy Choices page.

If you are located in the European Economic Area or the United Kingdom, you have the following rights, subject to the limits in those laws:

• Access — request a copy of personal data we hold about you.
• Rectification — correct inaccurate personal data.
• Erasure — request deletion where the law allows it.
• Restriction — ask us to limit how we use the data in certain cases.
• Portability — receive data you provided in a commonly used, machine-readable format where the right applies.
• Objection — object to processing based on legitimate interests.
• Withdraw consent — where we rely on consent, withdraw it at any time without affecting earlier lawful processing.
• Lodge a complaint — contact your local data protection authority. EEA residents may also contact a lead authority if one applies; UK residents may contact the Information Commissioner's Office.

We do not appoint a dedicated Data Protection Officer because this studio is not a public authority and does not carry out large-scale systematic monitoring or large-scale processing of special-category data. Privacy requests go to the contact details in this policy. We aim to respond within one month, with an extension where those laws allow it.

If you are a California resident, the CCPA and CPRA give you the right to know what personal information we collect and how we use it, to delete it, to correct it, to opt out of sale or sharing, to limit use of sensitive personal information, and not to be discriminated against for exercising those rights.

Pines Design does not sell personal information and does not share personal information for cross-context behavioral advertising. We do not use or disclose sensitive personal information for purposes that require a Limit Use right beyond what is necessary to provide a service you requested.

To make a request, email or call us using the details below, or use the contact page. Those are two independent methods. We aim to respond within 45 days, with an extension where the law allows if more time is reasonably needed.

The categories, sources, purposes, and recipients described earlier in this policy are the disclosures for the preceding 12 months. We do not offer financial-incentive programs that trade discounts for personal information.

The Privacy Choices page is the site's consumer-request page, including the required path for sale-or-share choices if our practices ever change.

The site and services are intended for business owners and other adults. We do not knowingly collect personal information from children under 13, or under 16 where that higher age applies in the EEA or UK.

If you believe a child has provided personal information, contact us and we will take reasonable steps to delete it.

Pines Design LLC is a Wyoming limited liability company. The studio's operational and customer-service address is 105 W Franklin St, Ludowici, GA 31316, USA. If you access the site from another country, your information may be processed in the United States or other countries where our service providers operate.

Those countries may have different data-protection laws. Where required, we use reasonable safeguards for cross-border handling, which may include Standard Contractual Clauses approved by the European Commission, an applicable adequacy decision, or the transfer mechanism offered by the relevant provider.

By using the site or sending an inquiry from outside the United States, you understand that your information will be processed in the United States as described in this policy.

We may update this Privacy Policy as our practices, tools, or legal requirements change. The updated date and version show when changes were made. For a material change, we will post the revised policy on this page and, where appropriate, provide additional notice.

Your continued use of the site after an update means the revised policy applies to later collection and use, except where a different notice or consent is required.

Questions or privacy requests can be sent to hello@pinesdesign.com, by phone at +1 (912) 915-0729, by mail at 105 W Franklin St, Ludowici, GA 31316, USA, or through the contact page.

Pines Design LLC is a Wyoming limited liability company. 105 W Franklin St, Ludowici, GA 31316, USA is its operational and customer-service address.