Refund, Cancellation & Delivery Policy

Pines Design LLC is a Wyoming limited liability company. 105 W Franklin St, Ludowici, GA 31316, USA is its operational and customer-service address.

This policy applies to custom design services and digital deliverables provided by Pines Design LLC.

Pines Design provides custom digital design services. Each project is prepared to a specific scope, timeline, and set of deliverables. Because this work is made to order, refund rules differ from ordinary off-the-shelf products.

If a consumer-protection law gives you a cooling-off or withdrawal right, that right may end once custom production begins with your agreement, or once digital files have been delivered and performance has begun, to the extent those laws allow. We will honor any refund the law still requires.

You may cancel a project by written notice to hello@pinesdesign.com. Please include your name, the project, and a clear statement that you are cancelling.

Pines Design may pause or cancel a project if required information, feedback, approvals, or payment are not provided within a reasonable time after a written reminder, or if continuing would be unlawful or would breach these policies.

If you cancel after work begins, Pines Design will provide a reasonable summary of work completed and amounts due.

Refunds, when approved, are returned to the original payment method where possible. Processing times depend on the payment provider and the banks involved.

Revision rounds are handled according to the accepted scope. A revision means a refinement to the agreed direction, not a new concept, new deliverable, or change in project objective unless the scope allows it.

If something is not right inside the agreed scope, contact us promptly so we can work with you within that scope. Additional revisions or changes outside scope can be quoted separately.

All deliverables are digital and delivered electronically, for example by email, secure download, or shared link. No physical goods are shipped unless a separate written agreement says otherwise.

Final source files and editable files are released after final approval and full payment. You are responsible for downloading and safely storing delivered files.

Fulfillment timing depends on the accepted scope, client feedback, approvals, and payment status. Estimated timelines in a quote or project email are not guaranteed delivery dates unless expressly stated in writing.

If a delay occurs because required information, feedback, approval, or payment has not been provided, the delivery timeline may move accordingly.

If you have a question or concern about a payment, contact us first at the details below so we can review the issue and try to resolve it directly.

A payment dispute or chargeback filed for a charge that matches an approved scope, invoice, remaining balance, or delivered custom work may delay delivery, support, or future work while the provider investigates.

Refund, cancellation, or delivery questions can be sent to hello@pinesdesign.com, by phone at +1 (912) 915-0729, by mail at 105 W Franklin St, Ludowici, GA 31316, USA, or through the contact page.

Pines Design LLC is a Wyoming limited liability company. 105 W Franklin St, Ludowici, GA 31316, USA is its operational and customer-service address.