Terms of Service

By using pinesdesign.com, submitting a quote request, approving a scope, making a payment, or engaging Pines Design LLC for services, you agree to these Terms of Service. If you are using the site or services on behalf of a business, you confirm that you have authority to bind that business.

You must be at least 18 years old, or the age of majority where you live, to purchase services from Pines Design.

Pines Design provides custom brand and digital design services, including logo and identity work, presentation graphics, brand assets, digital design, and fixed-price services matched to the client's needs.

The website describes available service categories. A final project begins only when a written quote or scope is accepted and any required payment is completed.

Design work is quoted to a defined scope agreed in writing before work begins. The scope may include deliverables, timing, revision rounds, file formats, usage notes, payment schedule, and any client responsibilities.

Requests outside the agreed scope may require a new quote, timeline adjustment, and additional payment.

You agree to provide accurate information, timely feedback, approvals, and any content or materials needed to complete the work. You confirm that you have the right to use any names, logos, text, images, fonts, references, or other materials you provide.

Delays in feedback, content, approvals, or payment may affect delivery timelines.

Your quote or scope explains the payment schedule for the project. Final payment is due on approval, before source files or final editable files are released.

Payments are completed on a Stripe-hosted payment page. Stripe shows the payment methods available for the customer and transaction, so options may vary. Pines Design does not receive or store complete card numbers or card security codes. You agree to provide current, complete, and accurate billing information and to pay all approved charges for the services you purchase.

Quoted amounts may exclude taxes, third-party costs, platform fees, printing, licensing, or production expenses unless the written scope says otherwise. You are responsible for taxes or third-party costs that apply to your purchase.

If you believe a charge is incorrect, contact us promptly so we can review the issue. Filing a payment dispute for a charge that matches an approved scope, invoice, balance, or delivered custom work may delay delivery, support, or future work.

Each project scope includes the revision rounds stated in the quote. Additional revisions, new directions, or changes requested after approval may be quoted separately.

Final approval means you have reviewed the deliverables and accepted them for release. After approval, changes may require a new scope.

Deliverables are digital and delivered electronically, such as by email, secure download, or shared link. No physical products are shipped unless a separate written scope says otherwise.

Source files and final editable files are released after final approval and full payment.

After full payment, you receive the rights stated in the accepted scope for final, approved deliverables. Drafts, unused concepts, working files, process files, and internal tools remain the property of Pines Design unless the scope says otherwise.

Pines Design may display completed work in portfolios, proposals, social channels, and marketing materials unless confidentiality is agreed in writing.

You may not use the site or services for unlawful activity, infringement, deceptive practices, harassment, malware, unauthorized access, scraping, impersonation, or attempts to interfere with site security or operation.

You may not resell Pines Design work as your own service unless the written scope expressly allows white-label or agency use.

Projects may involve third-party fonts, stock assets, platforms, printers, software, or services. Unless stated otherwise, third-party licenses, subscriptions, production costs, and account responsibilities are separate from Pines Design's design fees.

We will use reasonable care when identifying license needs, but you are responsible for complying with license terms for materials or platforms you choose to use.

Cancellation, refund, and delivery rules are described in the Refund, Cancellation & Delivery Policy, which is part of these terms.

Because design services are custom and produced to order, fees for completed or delivered work are not refundable except where required by law or expressly stated in writing.

The site and services are provided on a commercially reasonable basis. Pines Design does not promise that the site will be uninterrupted or error-free, or that any design work will produce a particular business result.

To the fullest extent allowed by law, services are provided without implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

To the fullest extent allowed by law, Pines Design is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, or business interruption.

To the fullest extent allowed by law, total liability for a claim related to services is limited to the amount paid to Pines Design for the affected project.

If a concern arises, please contact us first so we can try to resolve it informally. The parties agree to make a good-faith effort to resolve disputes before filing a claim.

These terms are governed by the laws of the State of Georgia, USA, without regard to conflict-of-law rules. Courts located in Georgia will have venue for disputes that cannot be resolved informally, unless applicable law requires another forum.

We may update these terms by posting a revised version on the site. The updated date will show when changes were made. Material changes apply prospectively unless a written project agreement says otherwise.

Questions about these terms can be sent to hello@pinesdesign.com, by phone at +1 (912) 915-0729, or through the contact page.