Terms of Service

By using pinesdesign.com, submitting a quote request, approving a scope, making a payment, or engaging Pines Design LLC for services, you agree to these Terms of Service. The current version is the version posted on this page.

If you are using the site or services on behalf of a business, you confirm that you have authority to bind that business. “You” means that business as well as the individual acting for it.

You must be at least 18 years old, or the age of majority where you live, to purchase services from Pines Design. The site is not directed to children.

Pines Design LLC is a Wyoming limited liability company. 105 W Franklin St, Ludowici, GA 31316, USA is its operational and customer-service address.

These terms apply to pinesdesign.com and to design services offered by Pines Design LLC. Formation in Wyoming does not change the operational address or the Georgia governing-law choice later in these terms.

Pines Design provides custom brand and digital design services, including logo and identity work, presentation graphics, brand assets, digital design, and the fixed-price services listed on the site.

The website describes available service categories and current fixed-price offers. Descriptions on the site are invitations to request work, not standing offers to the public at large.

A final project begins only when a written quote or scope is accepted and any required payment is completed. Quote requests submitted through the website are inquiries only.

We aim to keep the site available on a commercially reasonable basis. We do not promise uninterrupted or error-free access, and we may change, pause, or discontinue a site feature.

Design work is quoted to a defined scope agreed in writing before work begins. The scope may include deliverables, timing, revision rounds, file formats, usage notes, payment schedule, and client responsibilities.

Fixed-price services are limited to the inclusions and exclusions stated on the relevant service page and in any written confirmation.

Requests outside the agreed scope may require a new quote, a timeline adjustment, and additional payment. Informal comments in chat or email do not expand the scope unless we confirm the change in writing.

You agree to provide accurate information, timely feedback, approvals, and any content or materials needed to complete the work.

You represent and warrant that you have the right to use any names, logos, text, images, fonts, trademarks, references, or other materials you provide, and that our use of those materials as directed will not infringe someone else's rights.

Delays in feedback, content, approvals, or payment may move delivery timelines. If required items are not provided within a reasonable time after a written reminder, we may pause or cancel the project as described in the cancellation terms.

Your quote or scope explains the payment schedule for the project. Final payment is due on approval, before source files or final editable files are released.

Online payment for fixed-price services is available through a Stripe-hosted checkout page. Custom work is paid after you approve a written quote, using a Stripe page for that exact amount. You agree to provide current, complete, and accurate billing information and to pay all approved charges. Card details are entered only on Stripe. A charge should show PINES DESIGN, or the shortened prefix PINESDES* followed by product or order text.

Quoted amounts are in United States dollars unless the written scope says otherwise. Quoted amounts may exclude taxes, third-party costs, platform fees, printing, licensing, or production expenses unless the written scope says otherwise. You are responsible for taxes or third-party costs that apply to your purchase.

If you believe a charge is incorrect, contact us promptly so we can review it. Filing a payment dispute or chargeback for a charge that matches an approved scope, invoice, balance, or delivered custom work may delay delivery, support, or future work while the dispute is pending.

Each project scope includes the revision rounds stated in the quote. A revision means a refinement to the agreed direction, not a new concept, new deliverable, or change in project objective unless the scope allows it.

Additional revisions, new directions, or changes requested after approval may be quoted separately.

Final approval means you have reviewed the deliverables and accepted them for release. After approval, further changes may require a new scope.

Deliverables are digital and delivered electronically, such as by email, secure download, or shared link. No physical products are shipped unless a separate written scope says otherwise.

Source files and final editable files are released after final approval and full payment. You are responsible for downloading and safely storing delivered files. More detail is in the Fulfillment Policy and the Refund, Cancellation & Delivery Policy, which are part of these terms.

Unless a written scope says otherwise, after full payment you receive ownership of the final, approved deliverables for your business use, including the right to reproduce and adapt those finals as needed for ordinary business purposes.

Drafts, unused concepts, working files, process files, research, internal tools, and methods remain the property of Pines Design. We may reuse non-confidential techniques, styles, and know-how on other projects.

Until full payment, Pines Design retains all rights in the work, and any preview files are licensed only for your internal review.

You keep ownership of materials you provided. You grant Pines Design a limited license to use those materials solely to perform the project.

Pines Design may display completed work, including your name, logo, and publicly launched materials, in portfolios, proposals, social channels, and marketing materials unless confidentiality is agreed in writing before work begins.

If a project requires confidential handling, say so before work starts so we can confirm whether we can take the project on those terms.

Projects may involve third-party fonts, stock assets, platforms, printers, software, or services. Unless stated otherwise, third-party licenses, subscriptions, production costs, and account responsibilities are separate from Pines Design's design fees.

We will use reasonable care when identifying license needs, but you are responsible for complying with license terms for materials or platforms you choose to keep using after delivery.

You may not use the site or services for unlawful activity, infringement, deceptive practices, harassment, malware, unauthorized access, scraping, impersonation, or attempts to interfere with site security or operation.

You may not resell Pines Design work as your own service or as a white-label offering unless the written scope expressly allows that use.

We may refuse, pause, or end a project or site access if we reasonably believe these rules are being broken.

Use of the site and services is also governed by the Privacy Policy, Cookie Policy, and Privacy Choices page. Those pages explain what we collect, the legal bases we rely on, GDPR and CCPA/CPRA rights, and how to make a request.

By submitting an inquiry or entering a project, you understand that we will process the personal information needed to respond, perform the contract, keep required records, and protect the studio, as described in the Privacy Policy.

Cancellation, refund, and delivery rules are described in the Refund, Cancellation & Delivery Policy, which is part of these terms.

Because design services are custom and produced to order, fees for completed or delivered work are not refundable except where required by law or expressly stated in writing.

Each party will treat the other party's non-public business information as confidential and use it only to perform the project, except for information that is public, already known, independently developed, or required to be disclosed by law.

This confidentiality promise is not a substitute for a separate non-disclosure agreement. If you need a signed NDA, ask before work begins.

Pines Design is an independent contractor. These terms do not create a partnership, joint venture, employment, or agency relationship. Neither party may bind the other except as these terms or a written scope expressly allow.

The site and services are provided on a commercially reasonable basis, “as is” and “as available.” Pines Design does not promise that the site will be uninterrupted or error-free, or that any design work will produce a particular business, ranking, or revenue result.

To the fullest extent allowed by law, services are provided without implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement.

Neither party is liable for delay or failure caused by events beyond its reasonable control, including natural disasters, war, terrorism, labor disputes, government action, utility or internet failures, or outages at a hosting, email, or payment provider. This does not excuse a payment that is already due for work performed.

To the fullest extent allowed by law, Pines Design is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, or business interruption, even if advised of the possibility of those damages.

To the fullest extent allowed by law, total liability for a claim related to the site or services is limited to the amount you paid to Pines Design for the affected project. If you used the site without purchasing services, that cap is one hundred U.S. dollars.

These limits do not apply to liability that cannot be limited under applicable law, or to a party's fraud or willful misconduct.

You agree to indemnify and hold harmless Pines Design and its members, officers, and contractors from reasonable claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of materials you provided, your use of the deliverables, or your breach of these terms or applicable law.

We will give you prompt notice of a covered claim and reasonable cooperation. We may participate in the defense with our own counsel at our expense. This obligation does not require you to indemnify Pines Design for our own fraud or willful misconduct.

You may stop using the site at any time. Either party may end a project as described in the Refund, Cancellation & Delivery Policy.

Pines Design may suspend site access or refuse service if we reasonably believe these terms are being violated, if required information or payment is missing, or if continued work would be unlawful.

Sections that by their nature should survive — including payment, intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, and dispute resolution — survive termination.

If a concern arises, contact us first so we can try to resolve it informally. Before filing a claim, the complaining party will send a written notice describing the dispute and wait 30 days while the parties try in good faith to resolve it. Either party may still go to small-claims court if the claim qualifies.

Pines Design LLC is a Wyoming limited liability company. These terms are nevertheless governed by the laws of the State of Georgia, USA, without regard to conflict-of-law rules. That is a contract choice of law. It is independent of the studio's Wyoming formation.

Courts located in Georgia will have venue for disputes that cannot be resolved informally, unless applicable law requires another forum. The operational and customer-service address for notices is 105 W Franklin St, Ludowici, GA 31316, USA.

If a court with authority decides that a mandatory consumer or other protection law requires a different result, that mandatory law controls to the extent it applies.

We may update these terms by posting a revised version on this page. The updated date and version show when changes were made.

Material changes apply prospectively. They do not rewrite an already accepted written project scope unless that scope says they do. For a material change to site-use terms, we will post the new version at least 30 days before it takes effect where practical. Continued use of the site after that date constitutes acceptance of the revised site-use terms.

These terms, together with the accepted quote or scope and the policies they incorporate, are the entire agreement for the site and the services they cover. They replace prior informal discussions on the same subject.

If a provision is held unenforceable, the remaining provisions stay in effect. A failure to enforce a provision is not a waiver of later enforcement.

You may not assign these terms without our prior written consent. We may assign them in connection with a merger, reorganization, or sale of the studio or its assets.

Headings are for convenience only. You consent to receive electronic communications about the site and your project at the email address you provide.

Questions about these terms can be sent to hello@pinesdesign.com, by phone at +1 (912) 915-0729, by mail at 105 W Franklin St, Ludowici, GA 31316, USA, or through the contact page.

Pines Design LLC is a Wyoming limited liability company. 105 W Franklin St, Ludowici, GA 31316, USA is its operational and customer-service address.