Clear answers before you request the work.

Pines Design creates visual systems and production-ready design assets for small businesses. The current service areas are logos and identity, presentation graphics, brand assets, and digital design. Published-price packages cover a few focused needs, while broader identity, campaign, presentation, print, packaging, and digital work can be combined in a custom written scope.

The studio is based in Ludowici, Georgia, and can handle remote design projects for clients across the United States. Project requests, scope confirmation, review, approval, payment records, and file delivery can all be handled electronically. If a project needs an in-person meeting, travel, a local vendor, or a location-specific production step, that requirement must be agreed in the written scope.

Use the project request form to explain what needs to be designed, where the finished work will appear, what already exists, and what is not working now. You can also include a budget range or target date. Pines Design reviews the request and replies by email with fit, next steps, and either confirmation of a published-price service or a custom scope.

A published-price service has a listed USD price and a defined starting set of deliverables. It still receives a fit check before work begins because the supplied files and requested use must match the package. Custom work is quoted individually when the deliverables, complexity, schedule, formats, or revision needs fall outside a published package. The accepted custom quote states the price and any payment schedule.

A project request is not an order and does not start production by itself. Work begins only after Pines Design confirms fit and both sides accept the applicable written scope, price, timing assumptions, revision rounds, responsibilities, and payment requirements. That written checkpoint keeps the project from depending on assumptions made in a short form message.

Start with the business name, the design need, the intended audience, where the work will be used, and any firm deadline or technical requirement. Mention the files you already have, such as an existing logo, editable presentation, final copy, approved photography, brand colors, printer specification, or platform dimensions. Do not send confidential credentials, complete payment-card details, or material you are not authorized to use.

The number of directions, concepts, or revision rounds depends on the selected service and is confirmed in the written scope. The website does not promise an unlimited revision process. Requests that change the agreed objective, add deliverables, introduce new source material, or continue beyond the included rounds may need a revised scope and price before the additional work proceeds.

The final file types are named in the accepted scope. Some services focus on ready-to-use exports, while other projects may include editable working files, templates, or guidelines. Do not assume that every package includes every source format. If a printer, developer, internal team, or software platform needs a particular file type, include that requirement before the scope is approved.

Timing is confirmed after Pines Design understands the deliverables, source materials, review process, revision needs, and any external deadline. A target date submitted through the form helps with planning but is not a guaranteed delivery date. The accepted scope identifies the relevant timing assumptions, including what Pines Design needs from the client and how delayed feedback or missing material can affect the schedule.

No. Online checkout is not active, and the inquiry form cannot take payment. Pines Design plans to use a Stripe-hosted Checkout page after the intended Stripe account and server-side payment flow are configured and tested. Until then, the disabled Buy now controls are status notices only. Never place card numbers, card security codes, expiry details, or bank-account details in the project form or an email.

A custom project can have a price above or below the published packages because its deliverables and requirements are different. The written quote or invoice will state the USD amount and any payment schedule before a payment request is issued. After online checkout is activated, any Stripe-hosted request for custom work should match the accepted quote or invoice rather than an unrelated public package price.

Cancellation and refund handling depends on whether work has started, what has already been delivered, which costs have been incurred, and the terms accepted for that project. The Refund & Delivery Policy and Terms of Service explain the current baseline. Any project-specific deposit, milestone, cancellation, or refund condition should also appear in the accepted scope or invoice before payment.

Completed files are delivered electronically in the formats and channel named in the written scope. Delivery follows final approval and any required payment. The client is responsible for downloading and backing up delivered files. When useful to the agreed service, file names, folders, exports, and usage notes are organized so the appropriate version is easier to identify.

Yes, when the requirement is identified and accepted as part of the scope. Share known accessibility targets, printer specifications, presentation software, web dimensions, file-size limits, brand rules, or vendor templates before work begins. Pines Design can then confirm what the service covers, what source material is required, and whether testing or specialist support needs a separate deliverable.